this is going to be a gentle moan rather than a rant...I ordered some figures on the second of April and as yet I have heard nothing from the (as yet nameless) supplier. OK an order for £20 is not going to make anyone rich and it has only been 24 days of silence but...when I compare this sort of customer service to other online industries I get rather frustrated.
My only other hobby is shooting. I occasionally order scopes, bolts, cleaning kits etc and the service is invariably excellent. Any order is despatched quickly and is usually accompanied with the latest advert or a small freebie designed to make you purchase more...not so in wargaming. I know that margins maybe smaller etc etc but it is still frustrating!!